Contact Us
General Support
For help with using Teacher Planner, account issues, or technical problems.
support@teacherplanner.ukSchool Enquiries
Interested in Teacher Planner for your school? Get in touch to learn more.
support@teacherplanner.ukData Protection
For GDPR enquiries, Subject Access Requests, or Data Processing Agreements.
support@teacherplanner.ukFeedback & Ideas
Have a feature request or suggestion? We'd love to hear from you.
support@teacherplanner.uk
Response Times
We aim to respond to all enquiries within 1-2 working days.
Urgent issues are prioritised during term time.
Frequently Asked Questions
How do I reset my password?
Click "Forgot your password?" on the login page and enter your email address. You will receive a password reset link within a few minutes. If you don't see the email, check your spam folder.
How do I add my school to Teacher Planner?
Schools can submit an enquiry through our Schools pricing page. Once approved, your school will receive an access code that staff can use to register. The first registered user becomes the school administrator.
Can I try Teacher Planner before my school signs up?
Yes! You can create a free individual account with a 90-day trial. This gives you full access to all features. If your school later joins, your data can be linked to the school account.
How do I delete my account?
You can request account deletion by emailing support@teacherplanner.uk or through the Data Protection page. School administrators can also remove staff accounts from their admin dashboard. All data is permanently deleted and cannot be recovered.
Where is my data stored?
All data is stored on EU-based servers (Railway infrastructure, EU region). No personal data is transferred outside the EU/UK. See our Privacy Policy for full details.
Can I get a Data Processing Agreement (DPA)?
Yes. Schools can request a DPA at any time by emailing support@teacherplanner.uk. This documents how we process data on your school's behalf and supports your GDPR compliance records.
My school administrator hasn't verified my account yet.
After registering as part of a school, your account needs to be verified by your school's administrator. Please contact them directly. If you're unsure who your administrator is, email us and we can help.